Sr. Technical Writer I

HashiCorp

Summary

This job involves writing technical documentation for HashiCorp products, collaborating with various teams, and ensuring accurate and concise information architecture.

What you'll do

Review and help write documentation for new product features and functionality.
Organize existing documentation into a logical flow.
Collaborate with Engineering and Product to identify documentation gaps.
Gather feedback about documentation, identify areas of improvement, and implement solutions.
Empower others to write good documentation via templates, style guides, and clear information architecture.
Triage requests and decide what content should be published where.
Review documentation pull requests, which are submitted by a mix of software engineers, customer success, solutions engineers, and the general public.
Collaborate with Education Engineers to align terminology and knowledge, and to identify the proper formatting and placement for different kinds of content.
Become an informed user of a HashiCorp product (open source, cloud, and enterprise Terraform, Vault, Consul, or Nomad) and advise on explainability and terminology.
Identify cross-linking opportunities between documentation and product user interfaces, tutorials, and marketing materials.
Collaborate with engineering on intuitive naming and labeling conventions.

Requirements

Experience in technical writing for software, especially code driven or command line driven software
Familiarity with devops tools
Excellent written and verbal communication skills - this will be tested during the interview process and is required to be successful
Experience working on ongoing, multi-stakeholder projects
Experience structuring information to be easy to discover, navigate, and browse
Experience editing the work of other writers
Experience with Git and GitHub or another version control system
Experience with Swagger, OpenAPI, or similar automated documentation systems
Experience working with technical tools to validate information
Humility and curiosity, especially curiosity
Preferred: Hands-on experience in a technical field
Preferred: Experience with provisioning, security, networking, or orchestration technologies
Optional: Experience in teaching or education. This could be as a technical evangelist, tutor, or mentor
Optional: Passed any HashiCorp certification exam