Principal Technical Writer
LivePerson
Summary
Lead the creation of high-quality technical documentation, ensuring accuracy, clarity, and consistency for a global Conversational Cloud platform.
What you'll do
- Content Development: Lead the creation of high-quality technical documentation, including user guides, API references, developer documentation, and tutorials, ensuring accuracy, clarity, and consistency.
- User Empathy: Champion a user-centric approach to documentation by understanding the needs, challenges, and preferences of our diverse user base, and tailoring content accordingly.
- Collaboration: Collaborate closely with Product Managers, Engineers, UX Designers, and other stakeholders to gather information and insights, and translate technical concepts into user-friendly documentation all across the globe.
- Continuous Improvement: Proactively identify opportunities to improve existing documentation, tools, and processes, and drive initiatives to enhance the overall effectiveness and usability of our documentation.
- Quality Assurance: Conduct reviews and audits of documentation to ensure accuracy, completeness, and adherence to company standards and industry best practices.
- Training and Support: Provide training and support to internal teams and external partners on documentation tools, processes, and best practices.
- Knowledge Sharing: Share knowledge and expertise with the wider team through presentations, workshops, and other internal channels, fostering a culture of learning and collaboration.
Requirements
- Bachelor's degree in Technical Communication, English, Computer Science, or a related field (Master's degree preferred)
- 12+ years of experience in technical writing, with a focus on software documentation, preferably in the SaaS or AI industry
- Proven track record of creating clear, concise, and engaging technical documentation for both technical and non-technical audiences
- Strong understanding of software development methodologies, APIs, SDKs, and other technical concepts
- Proficiency in documentation tools and technologies such as Markdown, Git, JIRA, Confluence, and content management systems
- Excellent communication, collaboration, and problem-solving skills
- Ability to manage multiple projects simultaneously in a fast-paced, dynamic environment
- Passion for learning new technologies and staying up-to-date with industry trends and best practices
Apply
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