Senior Technical Enablement Manager

Okta

Summary

The Senior Technical Enablement Manager at Okta is responsible for educating internal employees on core Identity concepts and Okta’s products through the creation of training videos, hands-on activities, and learning assessments, requiring a strong background in technical curriculum development and innovative learning material creation for an internal audience, preferably in a SaaS company.

What you'll do

Work cross-functionally with stakeholders to establish clear project plans that define strategic business impact, scope, implementation, and success metrics
Independently manage the full development lifecycle of the program from inception through delivery
Work with subject matter experts to create appropriate enablement assets that are modular and flexible so they can be tailored to serve multiple needs including onboarding, and everboarding
Adjust content to meet the needs of technical audiences with varying levels of technical depth and various stages of product maturity
Work with stakeholders to ensure that target roles are receiving the right training at the right time
Use data to measure program impact, identify needed updates & gaps across roles and develop resources to close them

Requirements

5+ years creating technical enablement with proven ability to consistently deliver high-quality programs, on-time to meet desired business results
Strong SaaS and Identity Management experience
1 - 2+ years experience with identity protocols and/or full-stack software development; e.g. NodeJS, .NET, Java, etc. is a plus
2+ years supporting customer-facing technical roles, such as professional services, technical account managers, technical support, or similar roles
Significant experience building self-paced training using video or interactive eLearning
Exceptional organization, writing, and communication skills
Ability to drive cross-functional initiatives, achieve stakeholder buy-in, and make decisions
Analytical mindset with the ability to leverage data to drive decision-making and measure the effectiveness of enablement programs
BA or BS degree or equivalent experience