Community Manager

Twilio

Summary

Join Twilio's Digital Customer Success & Experience team at Segment as a Community Manager to engage and delight members, grow the community, execute programs, measure success, and foster valuable relationships among customers, developers, and partners.

What you'll do

Help execute on the community strategy, roadmap, and success metrics.
Manage and execute a community content strategy.
Work cross functionally on community engagement strategies
Moderate, listen and engage regularly with community members, providing support and resources.
Constantly gather feedback from the community and bring insights to internal teams.
Identify opportunities to surprise, delight, and appreciate community members.
Help plan and run virtual community events throughout the year.
Measure, analyze, update and track community data.
Manage all internal and external community documentation.
Create community onboarding and offboarding processes.
Escalate and flag issues as needed to keep the community a trusted space

Requirements

2-3+ years in Community Management with experience scaling Community Programs and 4-6 years relevant work experience
A strong communicator and writer. Being successful in this role will require you to excel at both internal and external communication.
Passion about being a community and customer advocate. You understand why customer voices are so important.
Flexibility and adapting quickly when priorities change.
Solid understanding of cross departmental functions including Sales, Marketing, Technology and Product.
An incredibly organized master multitasker.
Someone who knows how to set goals, prioritize, and maintain focus when it comes to deadlines.
Fantastic interpersonal skills, a great listener, and is extraordinarily empathetic.
Willingness to go the extra mile to serve our customers.
Good technical understanding and can pick up new tools quickly