Documentation - Technical Writer I

Elastic

Summary

Seeking a technically savvy writer to document new features, improve existing content, and help users succeed with the Elastic Stack, collaborating with various teams and contributing to the improvement of documentation structure and accuracy.

What you'll do

Work side-by-side with Elastic engineers, product marketing, support, and your fellow writers to document new features, improve our existing content, and help users succeed with the entire stack
Produce how-tos, tutorials, user guides, and other aids for our knowledge base
Follow Elastic's Git-based software development process. Being comfortable using Git and GitHub is essential.
Review and edit documentation changes contributed by other Elastic employees and community members
Identify problem areas or structural deficiencies and proactively contribute to their improvement
Test both the product and its documentation for accuracy and consistency
Collaborate with other content creators at Elastic from Engineering, Marketing, Design, Support, and beyond to help tell a consistent Elastic story

Requirements

5+ years in a SaaS, IT, or developer-focused environment that included writing customer-facing documentation for products. You understand the craft of technical writing and how it differs from other types of writing.
A proactive and forward-thinking attitude to resolving problems and delivering results
Keen attention to detail, sentence structure, and grammar
Ability to learn new concepts quickly
Comfortable reading code in one or more languages
Ability to thrive, without much oversight, in a fast-paced, constantly evolving environment
Experience in prioritizing and understanding the lifecycle of documentation from pre-release through ongoing maintenance
Experience authoring content in a lightweight markup language such as Markdown, Asciidoc, or Wikitext
Working knowledge of Git and GitHub.
Familiar with basic image editing software, such as Snagit or Sketch