Customer Success Engineer (Brazil)

Gitlab

Summary

This job involves being a Customer Success Engineer in Brazil for GitLab, focusing on providing technical guidance, enabling customers, and driving product adoption, renewal, and expansion in Latin America and North America.

What you'll do

Engage with customers in Latin America and North America, via Zoom calls and emails, in a technical consultancy and advisor role during the post-sales process while providing technical and solution guidance
Providing technical, architectural and best practice guidance
Drive the achievement of measurable value (business outcomes), leading to product adoption, renewal, and expansion
Align with Account Executives and Renewals Managers to provide customer-facing subject matter expertise based on the customer’s business objectives
Focus on solution-based programs that are customized to fit an individual customer’s needs
Develop and collaborate on customer workshops, demos, and other enablement
Maintain specialty competency in one or more technologies related to GitLab’s market focus through activities such as training, certification and creation of working examples for reuse internally and by customers and partners
Continuously improve professional skills with a focus on personal mastery and team learning through activities such as training, reading and seeking mentorship from others
Contributes to our docs, YouTube channel, and other enablement programs such as the Digital Journey

Requirements

Candidates must be located in Brazil and be fluent in English, Portuguese, and Spanish
Experience with a GitLab use case (SCM, CI, CD, DevSecOps, Agile Planning) to provide in-depth customer guidance and enablement
Proficiency using DevSecOps tools or highly technical tooling in adjacent fields
Specialize in GitLab use cases to provide in-depth guidance and enablement to customers of all sizes, including large enterprise organizations
Technical experience in development or systems engineering
Demonstrated capacity to clearly and concisely communicate about complex technical, architectural, and/or organizational problems and propose thorough iterative solutions
Have demonstrated the ability to become a trusted technical advisor to customer and business leaders
Exceptional verbal, presentation, and written communication skills
Excellent time management and ability to work with several different teams at any given time
Alignment with our values, and willingness to work in accordance with those values
Willingness to travel if needed and comply with the company’s travel policy