Sr. API Technical Writer

SmartSheet

Summary

Experienced Senior API Technical Writer sought by Smartsheet to create and maintain customer-facing content for OpenAPI documentation and the product Help Center, collaborating with various teams to ensure technical accuracy and timely delivery. This remote role involves driving content projects, mentoring writers, managing production tasks, and maintaining the API documentation style guide.

What you'll do

Immerse yourself in Smartsheet’s product line and learn the technologies and features as needed to document them accurately
Distill specification documents and internal technical FAQs and use the information to create targeted, quality, customer-facing content
Work with Subject Matter Experts (SMEs) to ensure the technical accuracy of your work
Drive content projects from planning through post-launch analytics
Review the work of other writers and mentor them as they develop technical writing expertise
Track and report on your own project assignments and schedule, working towards hard deadlines
Manage content production tasks (move content from draft document format to the content management system and publish it)
Review and compile internal change requests and customer feedback and use this information to recommend and implement content changes
Maintain the API documentation style guide
Perform other duties as assigned

Requirements

5+ years of experience writing documentation for developers and IT professionals, or equivalent work experience
A BA in English, Technical Communication, Computer Science or a related discipline (or equivalent experience)
Strong understanding of OpenAPI specifications and related tools
Proficiency with technology and documentation tools such as Swagger, Redocly, Docker, Markdown, and Git.
Strong Command of English language, both oral and written (C1 and above)
A passion for technology and familiarity with the benefits and challenges of working on a SaaS product
A knack for crafting great customer experiences driven by your knowledge of or experience in the customer service or support business
Excellent communication skills, with the ability to convey complex technical information in a clear and concise manner
A desire and ability to learn new technologies quickly
Experience creating screenshots and/or visual diagrams to promote understanding of complex ideas
Experience with content production, for example, moving a document from a draft stage in one tool and formatting and publishing it from another tool
Smartsheet Product Certification preferred by not required