Growth Technical Success Manager, JAPAC

CircleCI

Summary

Lead the success and growth of a diverse customer segment by applying technical expertise, critical thinking skills, and strategic mindset to drive adoption and value for CircleCI's platform.

What you'll do

Work out of a pooled approach for all our growth customers focusing on critical tasks such as onboarding and implementation, driving product adoption, accelerating engagement and usage of CircleCI, and assisting customers with technical questions.
Dive into our customer's use of CircleCI and provide them with optimization tips and best practices
Partner with customers in Japan & APAC to support contractual obligations to retain existing revenue.
Manage a customer's existing renewable business. Primary focus is on retention, with a secondary focus on growth.
Work closely with customer marketing team to provide feedback on digital programs to increase retention and drive growth
Provide acceleration to value, support and outcomes to our annual customers via digital programs, office hours, and Zendesk
Educate customers on new and existing features, strategizing on how to optimize their use of the product to receive maximum value
Present unique product insights and best practices to customers on Zoom calls
Develop content in the form of educational videos and emails, to provide customer success at scale
Work cross-functionally to combat churn risks and customize proper notifications for customers based on their use case
Provide customer feedback to the product team to ensure the customer's voice is present in product planning

Requirements

Exceptional written and oral communication skills in English and Native/fluent Japanese language skills
You can tie business problems to technical solutions and understand technology value propositions
High technical proficiency
3-5 years B2B sales, customer success, technical support or account management experience in a customer-facing role
Excellent written and verbal communication and presentation skills
Technical mentality and passion for learning about software development, cloud environments, and interacting with developers
Growth mindset, intellectually curious and bold with innovative ideas to encourage customer dedication and adoption
Experience with tools such as Zendesk, HubSpot and Mode. Savvy in navigating multiple systems and data analysis.
Record of meeting and exceeding revenue growth and retention targets
Emotional intelligence and passion for problem-solving
Git and GitHub knowledge is a major plus
Previous experience in CI/CD or DevOps tools is a major plus