Community Manager

scaleai

Summary

Dynamic Community Manager role at Scale AI, spearheading initiatives to engage thousands of Contributors, wearing multiple hats such as Operator, Program Manager, and Creative Writer.

What you'll do

Collaborate with the Operations, Support, Communications and Marketing teams to create and execute community engagement campaigns and content.
Develop and execute community engagement strategies to increase participation and satisfaction, including overseeing community platforms such as Reddit and Linkedin and managing our internal Slack community.
Be responsible for community support to answer questions, complaints or comments on our platforms and social media channels.
Organize virtual events to foster a sense of community, monitor community feedback and sentiment to proactively address concerns, and manage and grow our online presence across various platforms.
Build/maintain a repertoire of content/content template for various channels (eg. emails, texts, in-app messaging, support content).
Gather and analyze user feedback, insights, and trends from the platform and online communities to improve our product and engagement strategies through metrics.
Work with many key internal stakeholders like Legal, Communications, Support, Pay and Product teams.

Requirements

Bachelor's Degree in Business, Marketing, Communications, Finance, or related field and 2+ years Communications, Marketing Operations, Field Operations, Program Management, Project Management, or related experience
Proven experience in community management or related field, specifically running an active and successful community with thousands of members on online platforms like Slack or Discord
Managed the social media presence of a technology product
Strong and clear communication skills, both verbal and written – able to synthesize complex details into accessible and digestible content
Ability to analyze quantitative metrics and adapt strategies accordingly
A strong orientation towards outcomes, and a willingness to roll up your sleeves to get the job done
Passion for creating a positive and engaging community experience