Staff Community Manager, Strategic Response

Summary

Join Reddit's Community team as a Staff Community Manager, Strategic Response to play a pivotal role in representing and anticipating the needs of diverse communities impacted by platform and business decisions, with a focus on underrepresented groups.

What you'll do

Ensure that our community and business policy development process and initiatives are informed and shaped by Community needs.
Manage high profile decisions that may require investigation and analysis of direct impacts on the Reddit community including: chairing cross-functional meetings, escalating issues to leadership, and aligning decision-makers on decisions informed by community perspectives.
Proactively identify and assess potential risks, work with cross-functional stakeholders to develop risk mitigation approaches, and drive cross-functional implementation, particularly relating to platform and business decisions that may impact communities directly.
Operate independently, and be confident managing multiple internal stakeholders, balancing differing opinions and perspectives, and assessing community-informed risk to provide effective leadership recommendations.
Ensure that new or updated platform or business decisions don't have implicit or unconscious biases and/or unintentionally disadvantage underrepresented or otherwise disproportionately impacted communities on the platform.
Have a keenness for listening to the needs of communities, distilling those learnings into actionable insights, a deep commitment to serving vulnerable and underrepresented communities, and be an expert facilitator of sensitive discussions with internal teams and mods.
Serve as an external ambassador for Reddit, with proficiency in constituent outreach, building partnerships and alliances, and creating forums to inform platform and business outcomes.

Requirements

7+ years of Community-oriented program management experience
Knowledge of platform moderation & governance decision-making models, socio-cultural issues and how they intersect with social media, and the possible impacts platform and business decisions can have on community trust & resilience
Articulate complex issues clearly in communication skills, in a multi-tasking and fast-paced environment
Experience providing decision support and advice to executives
Effective at consensus-building, and communicating with internal audiences