Senior Community Manager

Zoom Info

Summary

The Senior Community Manager at ZoomInfo will lead the scaling and nurturing of a private Slack community and a customer community on the Salesforce Experience Cloud, fostering connections and providing educational resources while collaborating with internal teams to enhance community functionality and drive business impact.

What you'll do

Day-to-day management of the ZoomInfo owned private community, including driving community membership and engagement, and analysis of reporting
Development of solutions to drive community engagement. These may include creating virtual events with industry thought leaders (both internal and external), ongoing communication such as newsletters, or other programmatic solutions
Aligning with internal teams on hosting in-person events either in parallel to industry trade shows or as part of sponsored events
Building and growing a customer community on the Salesforce Experience Cloud, focused on allowing customers to connect with other companies around GTM and ZoomInfo best practices
Developing self-service content and forums within the customer community, allowing users to help each other’s questions, with oversight from ZoomInfo
Partnering with cross-functional stakeholders from Customer Experience, Product, and RevOps to design community functionality and workflows that are integrated with internal systems to drive the most seamless self-service journey for customers
Development and analysis of ongoing reporting to showcase business impact and identification of areas of improvement for the community
Working across the company to identify opportunities to partner and grow both the private and customer communities
Performs other duties as required/assigned by manager

Requirements

Bachelor’s degree in Communications, Marketing, or Business preferred
6+ years of experience in B2B private and customer community management
Understanding of how B2B and/or B2C private and customer communities work. Experience with customer communities built on the Salesforce Experience Cloud preferred
Ability to analyze data and take action based on the results
Excellent collaborator and believes in building strong partnerships