Documentation - Platform - Technical Writer
Elastic
Summary
Seeking a technically savvy writer to create documentation for Elastic's flagship products, including Elasticsearch and Kibana, collaborating with various teams to ensure accurate and user-friendly content.
What you'll do
- Work side-by-side with Elastic engineers, product marketing, support, and your fellow writers to document new features, improve our existing content, and help users succeed with the entire stack
- Produce how-tos, tutorials, user guides, and other aids for our knowledge base
- Follow Elastic's Git-based software development process. Being comfortable using Git and GitHub is essential.
- Review and edit documentation changes contributed by other Elastic employees and community members
- Identify problem areas or structural deficiencies and proactively contribute to their improvement
- Test both the product and its documentation for accuracy and consistency
- Collaborate with other content creators at Elastic from Engineering, Marketing, Design, Support, and beyond to help tell a consistent Elastic story
Requirements
- 3+ years in a SaaS, IT, or developer-focused environment that included writing customer-facing documentation for products. You understand the craft of technical writing and how it differs from other types of writing.
- A proactive and forward-thinking attitude to resolving problems and delivering results
- Keen attention to detail, sentence structure, and grammar
- Ability to learn new concepts quickly
- Comfortable reading code in one or more languages
- Ability to thrive, without much oversight, in a fast-paced, constantly evolving environment
- Experience in prioritizing and understanding the lifecycle of documentation from pre-release through ongoing maintenance
- Experience authoring content in a lightweight markup language such as Markdown, Asciidoc, or Wikitext
- Working knowledge of Git and GitHub.
- Familiar with basic image editing software, such as Snagit or Sketch
Apply
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