Community Manager

Datadog

Summary

This job involves managing and growing a user community at Datadog through strategic initiatives, collaboration with internal teams and external users, maintaining developer hubs, moderating forums, and analyzing data to drive community engagement and growth.

What you'll do

Plan and execute community initiatives and programs (such as our Datadog Ambassador program)
Collaborate closely with product and engineering teams, developer advocates, and external users
Build and maintain a developer hub that enables community members to browse and discover technical content and code, including triaging new requests for this hub and routing requests to the correct teams
Maintain, grow, and moderate our public forums
Create and refine processes; maintain focus on continual improvements, automation and scaling
Identify success metrics, collect and analyze data, and report on overall levels of engagement in our communities, and use this to create and implement plans for continued improvement

Requirements

You have approximately 3-5 years of experience in program or community management, leading initiatives such as growing large scale communities within a similar technical environment (B2B SaaS company), partnering closely with technical stakeholders
You’re generally aware of the terms, tools, and major companies associated with the cloud infrastructure industry: scaling, security, performance, observability, and logging.
You have experience working collaboratively across cross-functional teams, strong leadership and interpersonal skills, and experience building and fostering effective working relationships
You have strong communication skills, attention to detail, and enjoy building processes
You have experience measuring and reporting on community health and growth and you take a data-driven approach to community management; building tools (workflows, custom work intake processes, estimation models), collecting and analyzing data, and driving stakeholder buy-in
You are aware of open source projects and tooling, ideally those Datadog is an active contributor to
You have experience influencing without direct authority at senior levels internal and external to the organization
You’re comfortable with community and project management tools such as Slack, Github, Jira