Technical Solutions Engineer, LLM Community Manager
thealleninstitute
Summary
Experienced Technical Solutions Engineer needed to support AI/LLM community on platforms like Hugging Face, Discord, and GitHub, with a focus on user engagement and troubleshooting.
What you'll do
- Represent Ai2 on community platforms such as HuggingFace, Discord, and GitHub, actively participating in discussions and upholding the organization's values.
- Maintain an updated understanding of LLM developments both within and outside AI2 by collaborating with research and engineering teams, understanding product updates, new features, and technical details.
- Monitor forums to identify, track, and respond to community support needs, escalating complex issues where necessary.
- Provide users with appropriate resources by directing them to documentation, guides, and external tools.
- Address deeper and more technical support needs by coordinating with internal points of contact.
- Develop and maintain support process documentation, FAQs, and guides to enhance users' technical troubleshooting capabilities and overall experience with our tools.
- Gather and analyze user feedback to inform product improvements and support process optimizations.
- Participate in community events and forums to foster strong relationships and maintain a positive presence in the user community.
Requirements
- Experience working with AI technologies and frameworks is required
- 1+ years of experience in installing, troubleshooting, and deploying models on Hugging Face
- Proficient with community platforms such as HuggingFace and GitHub, and Discord
- Demonstrated ability to communicate complex technical information in a clear and concise manner to a diverse audience
- Highly organized, capable of managing multiple tasks and inquiries simultaneously
- Demonstrated ability to work both independently and as part of a collaborative team
Apply
Click below to be taken to the thealleninstitute hiring page.